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Macy's Backstage Sales - Team Member, Full Time: Northshore Mall

Company: Macy's
Location: Peabody
Posted on: June 21, 2019

Job Description:

Job Overview:--A Team Member is responsible for providing outstanding customer service, creating a shopping experience that will make the customer feel welcome and comfortable, operating cash registers and mobile POS stations, executing proper product placement and flow, floor moves, replenishment, inventory, shortage control, stockroom organization, ensuring markdowns are taken in a timely and accurate manner, set-up and removal of signs as directed for promotional events or sales.-- A Team Member is also responsible unloading and unpacking new merchandise when delivered, processing merchandise, floor recovery and performing other duties as necessary.--Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may--pick up using the self-scheduling tool.-- Details on Macy's schedule options are available during the interview process. Essential Functions:Be proficient in POS and MPOS systemsProvide an exceptional customer experience by ensuring the customer is always the priorityHandle all returns courteously and professionallySuggest additional merchandise to compliment customer selectionOffer to put purchase on customer's Macy's charge accountReinforce customer's selection and package merchandise with careInvite customers to come back and thank them by name whenever possibleMaintain a positive attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our storesBe knowledgeable of and perform sales support functions related to POS proceduresMaintain department recovery standards, including fitting room go backs Receive and unload new merchandise from truckUnpack merchandise from vendor boxes and remove merchandise from plastic bags and packagingTake photos of new merchandise and upload to sharepointPlace sensors on goods according to MSS standards, hang or fold merchandise and place on racks to be taken to the selling floorAssist in the movement of fixtures and merchandise for new product, season changes, and clearance setsAssist customers carrying large purchases to parking lot as neededRecover shopping carts from parking lot as neededMark correct price on merchandise based on price changes and markdownsExecute set-up and removal of signs for the entire store timely and accuratelyUse RF scanning equipment to determine mark downs Adhere to Asset Protection and inventory control and compliance proceduresFollow shortage programs and procedures Maintain store cleanliness standards, including cash wrap, back office and restrooms as neededPerform the above noted functions in an efficient manner, as directed by the Supervisor Regular, dependable attendance and punctualityQualifications:--Education/Experience:No specific educational degree is required.Communication Skills:Effective written and verbal skills, ability to interpret instructional documents, such as safety rules, operating and maintenance instructions, and procedure manuals.Excellent communication skills.Mathematical Skills:Basic math functions such as addition, subtraction, multiplication, and division.Able to use calculator.Reasoning Ability:Self-starter, able to work independently and as part of a team.Must have good time management skills.Physical Demands:This position involves constant moving, talking, hearing, reaching, and standing.Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve stooping, kneeling, crouching, and climbing ladders.Optical abilities include close vision, color vision, depth perception, and ability to adjust focus.Other Skills:Must be able to function as part of a team and collaborate with team members.-- Possess a strong sense of urgency.-- Must enjoy meeting and interacting with customers.-- Possess a thirst for learning. Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours:Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.--This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Keywords: Macy's, Attleboro , Macy's Backstage Sales - Team Member, Full Time: Northshore Mall, Sales , Peabody, Massachusetts

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