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Customer Service Representative

Location: Attleboro
Posted on: November 24, 2022

Job Description:

Chain Store Maintenance has been one of the leading facilities management companies for over 27 years. We specialize in managing the repair & maintenance process while providing outstanding customer service. With over 100 corporate customer we have become a household name in our industry. Our experience, longevity, and superior service has allowed us to grow our service team.

Job Description: We are looking for a full time customer service representative to work in our growing service department. Our ideal customer service representative will need to have telephone experience, ideally in a call center environment. In the customer service representative position candidates will be taking phone calls and assisting customers & contractors with inquiries. Our customer service representative should have clear communication skills and be able to prioritize and multitask.

Customer Service Representative Job Duties:
- Report daily with a positive attitude.
- Answer calls from customer and contractor phone lines.
- Record all correspondence and conversations with customer and contractors in our company database.
- Provide detailed accounts of occurrences in our work orders to be reviewed by customer and internal team members.
- Update customer databases with pertinent data.
- Problem solve with contractors and customers to complete work orders.
- Provide quality customer service to our customers.

- Experience in Facilities Maintenance is a plus.

Company Benefits for Customer Service Representatives:

- Medical plans
- Dental plans
- Short term disability
- Life insurance
- Simple IRA (after a period of employment)
- PTO'
Work Location:
* One location

Work Remotely
* No

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

* Dental insurance
* Disability insurance
* Health insurance
* Life insurance
* Paid time off
* 8 hour shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: CHAIN STORE MAINTENANCE, Attleboro , Customer Service Representative, Sales , Attleboro, Massachusetts

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