Remote Customer Service Rep
Company: Attleboro Public Schools
Location: Attleboro
Posted on: May 16, 2022
Job Description:
Job DescriptionFull Job DescriptionNote: This job is for Gohire
Flex, but will take place at a client's worksite.Indeed Flex is
seeking Customer Service Reps in Attleboro, MA for one of our
clients. This position will be considered for Work From Home AFTER
training based on candidate performance (at minimum 3 weeks onsite
in Attleboro, MA; you will need to commute to this position daily
during training).$400 SIGN-ON BONUS INCLUDED!*
- Sign-On Bonus to be paid $200 after 1st week
- $200 after 4th week of employment.
- Sign-on bonus applicable for onsite positions onlyBenefits:
Indeed Flex offers comprehensive benefits to all employees to fit a
variety of needs and situations including:
- Weekly Pay
- Medical
- Dental
- VisionThe Customer Service Representative I, provides
assistance in addressing and resolving customer inquiries for the
company's products or services. Work location address: 100 Rathbun
Willard Drive, Attleboro, MA 02703 Schedule/Shifts Available:
- Monday - Friday 10 am to 7 pm (CST) and Saturday 9 am to 5 pm
(CST) with one assigned weekday off (will not be Monday)Performance
Responsibilities:
- Handle inbound customer communication, troubleshooting and
diagnosing concerns
- Determine resolution to ensure customer satisfaction while
adhering to company policies
- Provide follow-up with customers to ensure overall
satisfaction
- Maintain an accurate record and documentation of inbound
telephone calls
- Communicate with vendors to solve customer concerns
- Comfortable with recurring call center tasks and high-volume
call flow
- Meet or exceed key performance standards and quality
objectives
- Navigation and use of multiple programs and working
cross-functionallyQualifications:
- High School Diploma or GED
- Ability to commute to Lewisville, TX office for training
- Basic computer skills required
- Customer service skills
- Call Center experience
- Tech experience a plus
Keywords: Attleboro Public Schools, Attleboro , Remote Customer Service Rep, Sales , Attleboro, Massachusetts
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