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Wholesale Account Specialist

Company: Stonewall Kitchen LLC
Location: Attleboro
Posted on: November 25, 2022

Job Description:

The *Wholesale Account Specialist* is responsible for processing sales orders, addressing the needs of customers and/or brokers, and resolving issues as they occur for our wholesale business. This position works closely with territory sales managers and other wholesale account specialists.

*JOB SUMMARY*

* Answer incoming calls, respond to emails, and provide account and order information such as order status, product availability, processing updates, and shipping times.
* Process incoming sales orders into our system and see them through to completion, including follow up to resolve anything delaying their completion.
* Respond to new customer inquiries and set up new accounts in the system, including all necessary business information, shipping requirements, and personnel contacts.
* Support territory sales managers and contracted brokers by providing timely and accurate information and solutions as requested.
* Resolve problems relating to product and shipping. Process claims, credits, and replacements in the system as relates to quality and damage issues.
* Coordinate professionally with other teams such as Finance, Operations, and Warehouse when necessary to ensure situations are addressed.
* Develop an understanding of our brand, products, and policies to better service our wholesale customers and contracted sales representatives.

*EXPECTATIONS*

* 1-3 years of related experience required. Bachelor's degree preferred.; high school diploma required
* Strong written and verbal communication skills for both internal and external exchanges
* Ability to organize and prioritize your own workflow
* Strong problem-solving and analytical capability
* Customer service/sales experience preferred, preferably in consumer goods
* Strong computer skills and experience with Microsoft Office
* Ability to work independently and as a member of a team
* Ability to climb stairs

*Stonewall Kitchen is an equal employment opportunity employer.*

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday

Ability to commute/relocate:
* Attleboro, MA 02703: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Stonewall Kitchen LLC, Attleboro , Wholesale Account Specialist, Other , Attleboro, Massachusetts

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