Full Time Community Liaison
Company: baymark health services
Location: Attleboro
Posted on: August 4, 2022
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Job Description:
Community Liaison Healthcare Resource Center is looking for a
Community Liaison who will promote our opioid treatment programs in
Massachusetts by promoting and marketing their services through
relationship building with existing and potential referral sources,
identifying new referral partners, identifying market
opportunities, and raising brand awareness within the designated
service area. Responsibilities: Provides community education on
opioid use disorder and conveys benefits of our treatment services
to influencers and referral sources within the service area. Builds
and cultivates relationships within given referral source
categories with decision makers, influencers and others to build a
strong referral program. Develops and implements marketing and
referral development plans to identify referral opportunities and
increase program utilization. Utilizes all available contact
methodologies to achieve maximum reach: individual and personalized
contacts, telephone contacts, significant email contact, mailings,
etc. with the ultimate goal of developing trust and cultivating
long term referral relationships. Schedule and complete individual,
in person meetings with decision makers and influencers to
understand needs, identify and resolve barriers to establishing
successful partnerships and referral relationships. Follow up with
referral sources after they have referred a patient to thank them
for the referral, answer any questions and assess their
satisfaction with the referral experience. Develop collaborative
relationships with contracted payors to foster mutually beneficial
connections. Coordinates local public relations outreach through
speaking engagements, in-service trainings and other involvement in
community organizations and joint marketing opportunities with
allied healthcare professionals. Work with the clinical teams to
develop and refine messaging around service offerings through all
touchpoints to strengthen the brand and expand awareness of the
brand. Provide staff training and coaching for customer service
delivery, call handling and the inquiry and tracking process.
Ensure effective cross-communication and collaboration with the
Intake team. Ability to handle stressful situations and interact
with others. Must be present during working hours at the office for
in person meetings and access to a computer without violating
company policy. Maintains a detailed customer relationship database
system to document marketing strategies, referral related data,
appointment history, call objectives and related notes. Track,
monitor and report changes in the marketplace. Submit regular and
requested reports, including weekly activity reports as directed.
Work within a matrixed team structure to improve the overall
sales/referral development and Inquiry/admission process. Extensive
travel throughout the assigned territory Other duties as assigned.
Qualifications: Minimum of 3 years successful experience in
healthcare marketing and sales, preferably in behavioral
healthcare. Proven success in direct marketing/sales and/or
clinical outreach. Experienced presenting in public settings to
diverse groups of individuals. Possesses a competent understanding
of substance use disorder, recovery and trends within the industry
Demonstrated and relevant sales/marketing experience in healthcare
is a plus. Bachelor's degree from an accredited college or
university in a relevant field such as marketing, health care
administration or a clinical degree preferred. Self-motivated with
strong organization skills and attention to detail, with a strong
work ethic. Advanced computer skills including Microsoft Office
programs and CRM software. Ability to maintain routine records and
communicate effectively, both orally and in writing. Self-directed
with the ability to work with little supervision. Flexible and
cooperative in fulfilling all obligations. Demonstrates positive
and cooperative behaviors when working within a matrixed team
structure. Ability to understand and follow oral and written
directions, establish and maintain effective working relationships
with partners, patients, program management, medical staff,
counselors and peers. Satisfactory drug screen and criminal
background check Benefits: Competitive salary Comprehensive
benefits package including medical, dental, vision and 401(K)
Generous paid time off accrual Excellent growth and development
opportunities Satisfying and rewarding work striving to overcome
the opioid epidemic COVID-19 considerations: Everyone will be asked
to be in compliance with the most recent COVID guidelines from CDC,
State, County and City. Here is what you can expect from us:
Healthcare Resource Center i, a progressive substance abuse
treatment organization, is committed to the highest quality of
patient care in a comfortable outpatient clinic setting. Our
ultimate goal is to address the physical, emotional, and mental
aspects of opioid use disorder to help each of our patients achieve
long-term recovery and an improved quality of life. Healthcare
Resource Center is committed to Equal Employment Opportunity (EEO)
and to compliance with all Federal, State and local laws that
prohibit employment discrimination on the basis of race, color,
age, natural origin, ethnicity, religion, gender, pregnancy,
marital status, sexual orientation, citizenship, genetic
disposition, disability or veteran's status or any other
classification protected by State/Federal laws PI186790517
Keywords: baymark health services, Attleboro , Full Time Community Liaison, Other , Attleboro, Massachusetts
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