Frontier Customer Service Representative
Location: New Haven
Posted on: June 23, 2025
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Job Description:
At Opal Core Marketing, we’re proud to support some of the most
recognized names in telecommunications — including Frontier, a
leader in connectivity and innovation. As we continue to expand our
footprint throughout the Northeast area, we’re looking for a
confident, customer-focused professional to join our growing team
as a Frontier Customer Service Representative. In this role, you’ll
become a key point of contact for new and existing Frontier’s
customers, providing them with product insights, resolving
inquiries, and ensuring a seamless customer experience from start
to finish. Whether you're answering service questions or helping
someone select the right package for their needs, your goal will
always be to deliver value, build trust, and strengthen long-term
relationships. If you’re someone who thrives in a fast-paced,
people-first environment and is looking to grow within a company
that truly invests in its team, we’d love to meet you. What You’ll
Do: Interact directly with Frontier customers to answer
service-related questions, recommend personalized solutions, and
ensure satisfaction with their plan or product Provide expert
guidance on Frontier’s latest offerings, promotions, and service
packages Troubleshoot and resolve customer concerns with clarity,
professionalism, and efficiency Participate in daily team briefings
and ongoing training sessions to stay informed on updates and
client expectations Collaborate with teammates to meet individual
and team-based service and performance goals Maintain full
compliance with all Frontier’s standards, safety protocols, and
customer service procedures
Keywords: , Attleboro , Frontier Customer Service Representative, IT / Software / Systems , New Haven, Massachusetts
