Customer Service
Company: Planet Professional
Location: Attleboro
Posted on: May 8, 2022
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Job Description:
Job ID: BH478738 Category: Customer Service The Customer Service
Support Team member serves customers by providing product and
service information and resolving product and service problems.
They attract potential customers by answering product and service
questions and suggesting information about other products and
services; they provide support to our corporate office, divisional
offices, and Sales/Marketing by fielding incoming calls and emails
from prospective and current B2B and B2C customers.
Responsibilities: Respond to customer email and voicemail questions
by understanding inquiry, reviewing previous inquiries and
responses, gathering, and researching information, assembling, and
forwarding information Verify customer's understanding of
information and answer Record customer inquiries by documenting
inquiry and response in customers' accounts Improve quality service
by recommending improved process and identifying new product and
service applications Communicate and coordinate with Product,
Sales, and Marketing as necessary. Provide feedback on the
efficiency of the customer service process, updating the FAQ/Help
pages, Provide excellent customer service to improve business
performance Understand customer requirements so as to provide
appropriate clarification and solutions Communicate with all
divisions to ensure customers' requirements are met or exceeded
Route and direct customer requests to appropriate personnel
Contribute ideas to resolve customer problem to improve
productivity Deliver prompt and professional solutions for
customer's inquiries via direct contact, phone, email, etc.
Maintain and update customer documentation as needed Order parts
and small equipment requested by customers Perform other related
duties as required and assigned Essential Education: High School
diploma or equivalent Essential Experience: 1 to 3 years of
experience in a customer service environment #professional The
Planet Group of Companies is an equal opportunity employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees. Type: Temp/Contract to Direct
Location: South Attleboro, Massachusetts
Keywords: Planet Professional, Attleboro , Customer Service, Hospitality & Tourism , Attleboro, Massachusetts
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