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Customer Service Call Center Representative

Company: Aerotek
Location: Attleboro
Posted on: December 29, 2019

Job Description:

Our top client in the home furnishings industry is hiring for C ustomer Service Call Center Representat ive s . We are hiring ASAP Position must haves: Customer service background (can be from restaurant or retail or office environment) Computer skills - ability to utilize multiple computer systems Data entry and typing skills Strong communication and interpersonal skills Position duties: Manage large amounts of inbound and outbound calls and electronic messages in a timely manner. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Resolve product or service concerns by clarifying the customer complaint, determining the cause of the concern; selecting and explaining the best solution to solve the concern; expediting correction or adjustment; following up to ensure resolution. Build sustainable relationships of trust through open and interactive communication and engage customers by taking the extra mile. Provide accurate, valid and complete information by using the correct method/tools. Keep records of all conversations in the company computer system. Promptly respond to all e-mails and complete tasks associated with them. Schedule and create delivery/services while making sure of account accuracy (address, contact information, delivery/service instructions). Follow-up with customers regarding their calls, letters or e-mails regarding their concern in a timely manner to resolve any and all customer issues. We are offering full time and part time opportunities at this point in time with different schedules. Apply today for immediate consideration or call Aniko at 781-356-6995 Again, these positions are urgent and we are hiring ASAP, so apply today About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing -- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodationaerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Attleboro , Customer Service Call Center Representative, Hospitality & Tourism , Attleboro, Massachusetts

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