Director, Project Management - 2002635
Company: Fidelity Investments
Location: Merrimack, NH
Posted on: February 18, 2020
Job Description:
Acts as a product and process manager for demand management and
fulfillment processes and their transition to next generation
platforms, including Workday and Fieldglass. Primary Responsibilities: Independently leads the global services demand management
process and ensures Operational Workforce Planning (OWP) adheres to
global services policies and guardrails. Education and Experience: Bachelors degree (or foreign education equivalent) in Computer
Science, Engineering, Information Technology, Information Systems,
Mathematics, Physics, or a closely related field and six (6) years
of experience in the job offered or six (6) years of experience
performing business analysis and developing business strategies
within a Workforce planning domain, using HP Project and Portfolio
Management (PPM) Center (Demand Management Module). Or, alternatively, Masters degree (or foreign education
equivalent) in Computer Science, Engineering, Information
Technology, Information Systems, Mathematics, Physics, or a closely
related field and four (4) years of experience in the job offered
or four (4) years of experience performing business analysis and
developing business strategies within a Workforce planning domain,
using HP Project and Portfolio Management (PPM) Center (Demand
Management Module). Skills and Knowledge: Candidate must also possess: Demonstrated Expertise ("DE") performing data analytics and
visualization -- performing issue/trend identification and root
cause analysis for senior executives and implementing Workforce
planning solutions -- using Tableau; designing and executing
Tableau analytics -- connecting diverse data sources using data
joins and blends, organizing data using clustering, groups, static
and dynamic sets, and creating advanced Tableau calculations, using
Nested Level of Detail (LOD) expressions; and creating automated
dashboards for senior executive consumption, using Tableau Data
Visualization Tool. For full job details and to apply, please visit
https://jobs.fidelity.com/ and search job number: 2002635.
Ensures business leaders and finance and human resources
departments are executing against workforce plans, using reports to
drive accountability.
Oversees the demand utilization across business units and functions
(Technology, Operations, Analytics, and Shared Services) to ensure
adherence to global services workforce planning policies and
guardrails.
Responsible for consistency in reporting for headcount,
requisitions, and workforce planning and budgets, for workforce
planning, finance, and human resources departments.
Manages the overall engagement with key workforce planning
stakeholders.
Leads the design and delivery of global services demand management
related communications, trainings, and education sessions.
Acts as a change agent to promote the adoption of headcount
reports.
Works with business units to implement training and education
sessions for global services processes and reports.
Acts as the lead relationship manager for the global services
workforce plan and headcount demand.
Leads strategy insights for global services workforce plans and
demand management, using data analytics and Tableau
visualization.
Performs root-cause analysis to identify bottlenecks and implement
solutions.
Provides mentorship and development.
Guides, mentors, and develops junior program management team
members.
Acts as project manager for process technology and reporting
deliverables.
Performs end-to-end project management of global services workforce
demand management escalation process.
Leads monthly demand management calls.
Maximizes capacity utilization through end-to-end oversight of the
lifecycle of a demand escalation requests.
Builds and maintains related reporting and metrics for senior
executives.
Synthesizes a broad range of information into actionable insights
and recommendations to senior management.
Acts as the end-to-end process owner for the global services demand
management process.
DE providing workforce demand management and fulfillment processes
in a global services environment, using Workday platform and SAP
Fieldglass Vendor Management System (Service Procurement Module);
product managing demand management workflows, using HP Project and
Portfolio Management (PPM) Center (Demand Management Module); and
leading a diverse set of stakeholders in a matrix team structure,
across multiple business divisions and functions including finance,
human resources, real estate and project management office (PMO) in
a financial services industry.
DE performing outsourcing and global offshore industry analysis --
business and delivery model, resource allocation, establishing
workforce mix (contingent versus regular resources), destination
scoping, industry trend (driver and indicator), and
competitor/vendor capability -- within a U.S. and offshore
model.
DE leading change management -- Workforce plan adherence and demand
management through scoping (force-field and RACI analysis and
culture mapping), capacity management, change management
(negotiation, communication, and coaching), and measure change
adoption (implement, monitor, and report Key Performance
Indicators).
Keywords: Fidelity Investments, Attleboro , Director, Project Management - 2002635, Finance , Merrimack, NH, Massachusetts
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