AttleboroRecruiter
the smart solution for Attleboro jobs

IT Manager - User Experience

Company: Company Confidential
Location: Attleboro
Posted on: June 25, 2018

Job Description:

The IT User Experience Manager role is a key individual on the Information Technology Leadership team. This person needs to establish strong relationships within the organization and be a very visible partner to the Business Units at Sensata. This includes the responsibility of managing all procedures related to the identification, prioritizing, and resolution of end user service requests and incidents, including the monitoring, tracking, reporting, analysis and coordination of essential functions. The IT User Experience Manager provides coaching and management of both strategic and tactical operations for service and change teams. This person will also be responsible to promote and champion adoption of ITSM throughout the organization as the Information Technology department undergoes a transformation. This position will be setting up strategy for improving user satisfaction with all services provided by Information technology team. This role will be responsible to serve over 10K users in 15 countries worldwide. Lead the team for Service Desk, Collaboration, desktop strategies, and voice /telephony aspects of user community within Sensata. Establish standards for improving IT tools life cycle journey to maximize benefits by combining emerging trends of technologies and user needs. Define, maintain and report on SLA compliance and service metrics Oversee problem and knowledge management within established tools such as WebEx and Service Now. Manages and maintains strategic initiatives ensuring forward progress to company and departmental goals Design and enforce request handling and escalation policies and procedures Provide timely communication to company and leadership of business impacting outages Track and analyze trends in Service Desk requests, incidents and changes, working with appropriate departments to bring about problem resolution and root cause analysis Develop strategy for end user computing and improved user experience Identify, recommend, develop and implement end user training programs to increase self-sufficiency and satisfaction Assist in project design and scope of work creation for project Project implementation - Ability to serve as technical lead resource for various projects Perform other duties as assigned Qualifications Bachelor's degree in Computer Science or Information Technology field preferred or equivalent experience ITIL Expert Certification, preferred 10 years of IT experience in service desk implementation and support in a global enterprise environment Working knowledge of a range of diagnostic utilities, and Service Desk ticketing systems Demonstrated ability to establish strategies related to end user computing Proven track record of developing and providing Service Level Agreements and Service Desk deliverables Working pro-actively and cooperatively to increase the capabilities of the support team Ability to communicate business necessity of appropriate service and change management initiatives to support audit compliance requirements, such as SOX and confirm adherence Ability to take initiative and move projects forward with limited direction Detail-oriented with the ability to work in a fast-paced environment Ability to host ad hoc, and recurring meetings with leadership, and technical support teams Strong interpersonal skills and ease with building/establishing rapport with an array of people and teams Professional demeanor, goal-oriented, self-motivated, creative, flexible and adaptable to new situations Ability to accommodate some travel - Our employees are the reason we have been successful in the past and the reason we will be successful in the future. Employees' skills, talents and work ethic have defined the business and will shape our collective future. Our Vision is to be: A world leader and early innovator in mission-critical sensors and electrical protection Satisfying the world's growing need for safety, energy efficiency and a clean environment A partner, employer, and neighbor of choice NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar. SDL2017

Keywords: Company Confidential, Attleboro, IT Manager - User Experience, Executive, Attleboro, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Executive Jobs


Nurse Manager Off-Shift Operations
Description: Nurse Manager Off-Shift Operations Apply Refer a Friend Back Category: Nurse Manager Location: CHA Everett Hospital, Everett, MA Department: Nursing Administration Job Type: Per Diem Job Class: Non-Union (more...)
Company: Cambridge Health Alliance
Location: Everett
Posted on: 07/19/2018

Route Sales Manager in Training
Description: Join Employer's sales team as a Route Sales Manager in Training in the Dedham, MA market. Within our industry leading Institutional division, this opportunity offers comprehensive chemical products and (more...)
Company: Ecolab
Location: Norwood
Posted on: 07/19/2018

Director of Marketing, Web Experience & Site Optimization
Description: WordStream is looking for an innovative, creative and analytical leader to manage our website and award-winning free tools. In this exciting and challenging role, you will be responsible for end-to-end (more...)
Company: WordStream
Location: Boston
Posted on: 07/19/2018


Millwork Production Manager
Description: Millwork Production Manager Canton, MA br br br Architectural Millwork Shop with 10 Million in Revenues seeking Production Manager in the Architectural Millwork Industry. We are seeking a highly (more...)
Company: Woodcraft Designers & Builders, LLC
Location: Canton
Posted on: 07/19/2018

Website Marketing Manager
Description: br The Company: br br br br Quick Base provides a cloud-based platform that empowers problem solvers to quickly turn ideas for better ways to work into apps that make their organizations more (more...)
Company: Quick Base
Location: Cambridge
Posted on: 07/19/2018

Branch Manager, Boston Metro Area, Quincy, MA
Description: Description:As a Branch Manager Trainee with Santander-- s Consumer andBusiness banking division, you will be given the opportunity to jumpstart acareer in financial services with a global industry leader. (more...)
Company: Santander Bank
Location: Quincy
Posted on: 07/19/2018

Manager, PR and Strategic Communications
Description: br Company Description: br br br br br QuickBase Inc. provides a cloud-based platform that empowers problem solvers to quickly turn ideas for better ways to work into apps that make their (more...)
Company: Quick Base
Location: Cambridge
Posted on: 07/19/2018

NEPA / Project Manager / Planner Environmental / Fossil Fuel
Description: The Project Manager/Environmental Planner will support a growing energy practice, with a focus on fossil fuel fired electric plants and other related facilities. Perform a wide oversight of technical, (more...)
Company: The Eastman Group LLC
Location: Lowell
Posted on: 07/19/2018

Boston Internal Audit & Financial Advisory - Financial Services Senior Manager
Description: At Protiviti, we believe that a career is about more than just working, providing deliverables, and being compensated for your efforts. A Protiviti Career is about opportunities to lead, learn, grow, (more...)
Company: Protiviti
Location: Boston
Posted on: 07/19/2018

Case Manager
Description: Position Overview: To identify, assess, case manage, place and stabilize homeless elders. Assist in providing services to homeless elders to enable them to make progress in the transition to appropriate (more...)
Company: Hearth
Location: Boston
Posted on: 07/19/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Attleboro RSS job feeds