Key Account Manager - Based in New York City

Company: LeachGarner, Inc
Location: Attleboro
Posted on: January 9, 2021

Job Description:

Key Account ManagerWe are looking for a strong, customer service focused Key Account Manager based in the greater New York City area. In this newly created role you will support customers in the jewelry industry from our offices in Manhattan.As Key Account Manager (KAM) you will provide direction setting to the overall growth of the Jewelry Product line. The KAM is responsible for developing the product roadmaps and works closely with the Product Managers to identify and pursue accounts. In addition, s/he is responsible for ensuring coordination with Engineering and Manufacturing to deliver outstanding customer value. Effective teaming and coordination with all required business functions to achieve exceptional customer experience is key to this role.Responsibilities include:

• Forecasting
• Connection to accounts - build customer relationships
• Own projects and account management
• Segment growth through price for profit, cold calling and relationship builds
• Report-out on competitive landscape & industry news
• Perform and deliver Quarterly Customer Reviews
• Data collection - utilize CRM for documentation of all customer interactions and intelligence
• High level product knowledge of all product lines - cross trained across all segments
• Product growth, market intelligence, competitive landscape, trends
• Strategic Pricing Strategy
• Leadership of sales data analysis and reporting
• Market thought leadership
• Inside sales - order entry, RMA, quoting T1 customers
• Provide Leadership to Customer Relationship Associates
• Provide sales reports for trends, meetings, slide shows etc.The Key Account Manager must be self-motivated and able to work effectively with customers both virtually and in person. Requirements include:
  • Advanced skills in Excel, Word, PowerPoint
  • Customer service focus
  • Familiar with CRM
  • Analytical thinking with strong math skills
  • Extreme focus on details and accuracy
  • Able to analyze questions from customers and find and interpret trends
  • High School diploma or equivalent with 5 years minimum experience required. College Degree strongly preferred.
  • 3 years commercial sales experience
  • Demonstrated ability to work in self-directed and cross-functional teams
  • Ability to respond to adversity with creative, team-driven solutions
  • Based in the greater New York City area with ability to sit in Manhattan office the majority of each weekLeachGarner offers the industry's most comprehensive melt to market precious metal products and technical expertise. As a leader in precious metals processing, LeachGarner continually evolves to meet the challenges of evergreen markets and strives to exceed expectations for reliability, quality and innovation by an unwavering commitment of integrity.LeachGarner specializes in the manufacturing and distribution of precious metals in the form of sheet, wire, fancy wire, tubing, fancy tubing, casting grain, findings and chain specific to customer's needs.We are committed to bringing responsible and compliant manufacturing to all facilities regardless of geographical location while leveraging our global reach to serve our customers providing quick-to-market and market oriented products.LeachGarner is an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply.

Keywords: LeachGarner, Inc, Attleboro , Key Account Manager - Based in New York City, Executive , Attleboro, Massachusetts