Scheduling Manager-Education Services-Franklin, MA/Round Rock, TX

Company: Dell
Location: Attleboro
Posted on: December 4, 2019

Job Description:

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company ------ we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can------t wait for you to discover this for yourself as a --Scheduling Manager on our Ed Services team in Franklin, MA or Round Rock, TX.

We------re proud to be in the solutions business at Dell. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.
Responsibilities

• Critical operational processes, including: annual planning, operations reviews, roadmap reviews
• Managing team of Global Schedulers, responsible for the planning of Education Services courses
• Develop long term strategic plans to drive accuracy and innovation into operations
• Drive continuous improvement for scheduling resources and on-site functions with measure and improvement plans
• Supports senior management of all aspects of operating execution including: measurements, requirements gathering, objective planning, change control, risk management and reporting
• Achieve Instructor Utilization, Fill Rate, Cancellation, Lab Utilization, etc. KPI measures
• Support escalations and trends to business owners to support improvement
  Essential Requirements
  • Excellent written/oral communication and presentation skills
  • 4-6 years of experience managing teams
  • Proven ability to influence others at all levels of the business
  • 2+ years of intake base and case management experience
  • 2 + year of experience working with global teams
  • Previous experience developing and maintaining operational processes
  • Report on demand trends and offering statuses to executives
  • Problem solving - continuous improvement aptitude
  • Defines cross-functional engagements forums and expectations to create transparency across the businessDesirable Requirements
    • 6+ years Management experienceBenefits
      We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities ------ all to create a compelling and rewarding work environment.
      
      If you share our passion for data and you------re keen to play a key role in driving progress, this is your opportunity to develop with Dell.
      
      Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

Keywords: Dell, Attleboro , Scheduling Manager-Education Services-Franklin, MA/Round Rock, TX, Executive , Attleboro, Massachusetts