Field Quality Manager/Master Plumber
Company: RAS Logistics Inc
Location: Hooksett
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Description: Position Summary We
are seeking an experienced Field Quality Manager / Master Plumber
with hands-on experience in appliance installation within a
final-mile delivery environment. This role is responsible for
ensuring installation quality, code compliance, customer
satisfaction, and operational excellence across field teams. The
ideal candidate combines deep technical knowledge with leadership,
training, and quality assurance capabilities. Key Responsibilities:
Field Quality & Compliance · Conduct field audits and ride-alongs
to evaluate installation quality and adherence to plumbing codes
and company standards. · Ensure compliance with local, state, and
federal plumbing regulations. · Identify installation deficiencies
and implement corrective action plans. · Maintain documentation of
inspections, safety compliance, and quality metrics. · Technical
Expertise – Plumbing & Appliances · Provide subject matter
expertise in residential plumbing systems, including water supply,
drainage, gas lines, and venting. · Oversee installation of all
residential and professional appliances including gas & electric
ranges, dryers, wall ovens and cooktops. Dishwashers, washers and
stacked laundry, refrigerators freestanding and built in, ice
makers, warming drawers and microwaves OTR & built in. Ventilation
to include wall hoods, island hoods, downdrafts and inserts. ·
Ensure proper connections (water, drain, gas, electric where
applicable), leak testing, and safety verification. · Troubleshoot
complex installation issues in the field. Training & Development ·
Train and mentor delivery/install teams on proper plumbing
techniques and appliance installation standards. · Develop and
maintain SOPs (Standard Operating Procedures). · Lead safety and
quality workshops. · Certify installers for plumbing-related tasks
and gas appliance connections (as applicable). Customer Experience
· Resolve escalated installation concerns and field service issues.
· Partner with Customer Service and Operations teams to improve
first-time installation success rates. · Ensure installers maintain
professional conduct and customer education during installation.
Operational Excellence · Analyze quality metrics, damage rates,
callbacks, and rework trends. · Collaborate with operations
leadership to reduce service failures and warranty claims. ·
Support continuous improvement initiatives in final-mile delivery
operations. Requirements: Qualifications Required · Master Plumber
license, field experience (7–10 years residential plumbing). · 5
years of appliance installation experience in a final-mile or
residential environment. · Strong knowledge of plumbing codes, gas
safety, and appliance manufacturer installation requirements. ·
Experience in performing field audits and quality inspections. ·
Valid driver’s license and ability to travel locally/regionally. ·
Ability to lift 100 lbs. and work in residential environments.
Preferred · Prior experience in quality assurance or field
management role. · Experience working with big-box retailers or
third-party logistics (3PL) providers. · OSHA certification. ·
Experience with route management and delivery/install operations. ·
Key Competencies · Strong leadership and coaching ability ·
Technical troubleshooting expertise · Detail-oriented and
process-driven · Excellent communication skills · Customer-focused
mindset · Data-driven decision-making Work Environment Primarily
field-based with regular travel to job sites. · Combination of
residential environments and warehouse settings. · Occasional
weekend or extended hours based on operational needs.
Keywords: RAS Logistics Inc, Attleboro , Field Quality Manager/Master Plumber, Energy / Utilities , Hooksett, Massachusetts
