Success Manager
Company: Northeastern University
Location: Boston
Posted on: April 1, 2026
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Job Description:
About the Opportunity JOB SUMMARY Manage the student experience
for specific programs within the EDGE team’s portfolio to deliver
on Northeastern’s values around experiential learning. KEY
RESPONSIBILITIES & ACCOUNTABILITIES Advise and assist learners with
academic and program concerns; serve as the connector for learners
to various university resources. Work with instructional support
team to facilitate learner engagement. Develop and implement
communication and engagement plan for learners. Organize and attend
live sessions and assist with delivery as needed. Collect
information and distribute reporting for learner success metrics;
escalate specific learner concerns to program manager. Assist in
course registration and manage student orientation. MINIMUM
QUALIFICATIONS Highly developed people skills and ability to
successfully communicate, both in writing and verbally, with a
broad range of stakeholders. Strong organizational, problem
solving, administrative, and time management skills. Ability to
analyze, synthesize, and summarize data. Demonstrated strong
business writing and project management skills. Experience working
in a highly collaborative environment and promoting a teamwork
mentality. Knowledge and skills required for this position are
typically acquired through the completion of a Bachelor’s Degree
with two to four years of student support and/or operations
management experience. Position Type Student Services Additional
Information Northeastern University considers factors such as
candidate work experience, education and skills when extending an
offer. Northeastern has a comprehensive benefits package for
benefit eligible employees. This includes medical, vision, dental,
paid time off, tuition assistance, wellness & life, retirement- as
well as commuting & transportation. Visit
https://hr.northeastern.edu/benefits/ for more information. All
qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type: 107S Expected Hiring Range: $53,615.00
- $75,728.75 With the pay range(s) shown above, the starting salary
will depend on several factors, which may include your education,
experience, location, knowledge and expertise, and skills as well
as a pay comparison to similarly-situated employees already in the
role. Salary ranges are reviewed regularly and are subject to
change.
Keywords: Northeastern University, Attleboro , Success Manager, Administration, Clerical , Boston, Massachusetts
