Program Administrator - New Hampshire

Company: Sentinel Offender Services, Llc
Location: Concord
Posted on: April 1, 2026

Job Description:

For over 30 years, Sentinel Offender Services has provided community-based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing, and community-based offender management programs. Job Type: Part-Time Schedule: Monday - Friday / 9:00AM - 2:00PM, 25 hours per week. Pay: $19.00/hr - $19.25/hr Position Overview The Program Administrator supports daily operations of an electronic monitoring program by managing participant records, fees, equipment inventory, and routine communication with partner agencies. This role is ideal for someone who is detail-oriented, organized, and comfortable working with confidential information in a fast-paced administrative environment. You will work from an office and in the field- visiting agency offices and detention facilities. Mileage reimbursment for work related driving. Key Responsibilities Administrative & Communication Support Monitor and respond to emails and phone calls from partner agencies and program participants Communicate participant balance information to supervising agencies as required Maintain accurate participant case files and documentation Fee & Account Management Post daily fees collected into the accounting system Monitor participant fee compliance and follow up on non-compliance Prepare non-compliance reports when necessary Process participant fee adjustments, program end balances, and refund requests Participant Support Assist with participant orientations and explain program expectations Answer basic questions related to monitoring equipment and schedules Direct legal or sentencing questions to the appropriate supervising authority Equipment & Inventory Control Maintain inventory of electronic monitoring equipment Prepare equipment for new enrollments and replacements Track, document, and report missing or unreturned equipment Support equipment recovery efforts through calls and written notices (no field visits required) Installation & Program Setup Assist with in-office equipment installations Ensure equipment is functioning properly and confirm successful setup Complete required checks and reports following installation Qualifications Strong organizational and time-management skills Comfortable working with administrative systems and basic accounting tasks Professional communication skills (phone, email, and written correspondence) Ability to handle sensitive and confidential information Experience in administrative, program coordination, or office support roles preferred Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

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