Plasma Center Receptionist/Front Desk
Company: Biolife Plasma Services
Location: Attleboro
Posted on: January 21, 2023
Job Description:
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that all information I submit in my employment application is true
to the best of my knowledge. Job Description About BioLife Plasma
Services Every day at BioLife, we feel good knowing that what we do
helps improve the lives of patients with rare diseases. While you
focus on our donors, we'll support you. We offer a purpose you can
believe in, a team you can count on, opportunities for career
growth, and a comprehensive benefits program, all in a fast-paced,
friendly environment. BioLife Plasma Services is a subsidiary of
Takeda Pharmaceutical Company Ltd. The starting rate for this
position is -$19.00. Starting Rate. Employee may be eligible for
Short Term and/or Long-Term incentive benefits. Employees may also
be eligible to participate in Medical, Dental. Vision, Life
Insurance, 401(k), Charitable Contribution Match, Company Holidays,
Personal & Vacation Days, Student Loan Repayment Program and Paid
Volunteer Time Off. - OBJECTIVES/PURPOSE Provides receptionist
support to the plasma collection center, under the general
direction of the Plasma Center Manager. Primarily provides customer
service and performs administrative duties. All below listed
responsibilities must be completed in compliance with federal,
state, local and company-specific regulations related to quality of
product, employee and donor safety, and to the proper performance
of day-to-day activities. Employees must also maintain complete and
accurate records, in accordance with cGMP. ACCOUNTABILITIES
- Administrative functions related to new donors, repeat donors
and SPE only donors that include but are not limited to (60%):
- Verifying appointment times
- Assisting donors with future appointments
- Ensuring repeat donors scan in electronic system
- Creating or pulling donor record files
- Verifying prior donations
- Requesting identification for new donors
- Notifying the appropriate personnel that visitor/donor has
arrived
- Contact donors to remind them of physical appointments
- Maintain orderly filing system, purging records as needed
- Answers incoming phone calls in a timely manner exhibiting
strong customer service skills. (20%)
- Greets all visitors to the facility including new and repeat
donors in a timely manner exhibiting strong customer service skills
(20%) DIMENSIONS AND ASPECTS Technical/Functional (Line) Expertise
- Incumbent should have strong interpersonal skills and be an
excellent communicator who can successfully Job Description / Role
Profile Interact with visitors and customers.
- Requires excellent English language comprehension, both written
and verbal
- Ability to perform basic functions on a computer; ability to
type.
- Must be able to prioritize work and handle multiple projects
simultaneously
- Maintain general cleanliness of work area and assist other work
areas as needed to ensure a clean and professional
environment.
- Ability to read and follow Standard Operating Procedures (SOPs)
and to maintain complete and accurate records. Leadership
- Integrity
- Fairness
- Honesty
- Perseverance
- Putting the patient at the center
- Building trust with society
- Reinforcing our reputation
- Developing the business Decision-making and Autonomy
- Refers to Center Manager for guidance on complex, medium-impact
or above decisions (internal)
- Refers to management team for escalated donor/employee concerns
(internal) Interaction
- Responsible for providing exceptional customer service to
donors (external) and fellow employees (internal)
- Attend staff meetings and other team meetings as required.
- Good verbal communication and customer service skills.
- Ability to multi-task and work as a team player. Innovation
- Coordinates will all other center roles to effectively problem
solve, ensure safety of staff and donors, and provide an
exceptional customer experience.
- Supports the center management team in identifying operational
opportunities for continuous improvement, initiating changes to
center processes as needed, through use of company approved
procedures (including but not limited to 5S, Value Stream Mapping
and Kaizen). Complexity
- Production environment requiring the ability to walk and stand
for the entire work shift.
- Requires occasional leaning, bending, stooping, crouching,
reaching above shoulders and below knees and the ability to walk
and stand for entire work shift. May lift up to 5 lbs.
occasionally. EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Essential: High School Diploma or equivalent required Desired:
Ability to read and follow Standard Operating Procedures (SOPs) and
to maintain complete and accurate records. Experience in a
laboratory, hospital, or other regulated environment is a plus
ADDITIONAL INFORMATION
- FLSA Classification (US) - Non-Exempt
- Other duties and responsibilities as assigned. EEO Statement
Takeda is proud in its commitment to creating a diverse workforce
and providing equal employment opportunities to all employees and
applicants for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, gender expression,
parental status, national origin, age, disability, citizenship
status, genetic information or characteristics, marital status,
status as a Vietnam era veteran, special disabled veteran, or other
protected veteran in accordance with applicable federal, state and
local laws, and any other characteristic protected by law.
Locations USA - MA - Attleboro Worker Type Employee Worker Sub-Type
Regular Time Type Full time
Keywords: Biolife Plasma Services, Attleboro , Plasma Center Receptionist/Front Desk, Administration, Clerical , Attleboro, Massachusetts
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