Program Director - Adult Services
Posted on: January 1, 2019
INTRODUCTION: Program Directors are responsible for the supervision, oversight and management of their assigned residential programs. Responsibilities include monitoring educational, clinical, and medical programming for all assigned individuals. In addition, Program Directors are responsible for the overall management of finances, quality control, staff recruitment, supervision and training, affirmative action, community and public relations, physical plant maintenance and program development in their assigned cluster. Program Directors are responsible for ensuring that all Amego, Inc. homes are operating under the principles of Normalization and in accordance with the principles and policies outlined by Amego. On-call responsibilities are within the scope of duties to ensure full support and quality control. JOB DESCRIPTION: SCOPE OF RESPONSIBILITY: The Program Director (PD) is responsible for coordination and supervision of all daily operations of their assigned program sites; oversight of design and implementation of all educational and clinical programs of assigned individuals; design, implementation and training of all educational and clinical programs; IEP/ISP development, reporting and monitoring; supervision and evaluation of the staff; oversight of all operational systems within and connected to the site. WORKING RELATIONSHIPS: The PD reports to the Vice President of Adult Services and receives additional supervision and clinical support and direction from the Vice President of Clinical Services, Director of Health Care Services, CEO, CFO and Director of Human Resource as appropriate. The PD supervises their assigned cluster of Residential Program Coordinators and assures the delivery of consistent, quality services to each individual. In the Program Coordinators absence, the Director designates an alternate/temporary manager of the site or manages the site themselves. The PD supervises and works with assigned personnel to ensure the consistent implementation of high quality individualized services and educational and clinical programs. The PD assures the quality of services while maintaining positive and consistent working relationships with all staff and works as a constructive and active team member in all duties. SUPERVISORY AND TEAM RELATIONSHIP RESPONSIBILITIES: Works cooperatively with the Human Resource and Recruitment and Training Departments in all aspects of the training curricula and assuring that all required trainings are maintained for the personnel on the team and hiring and separation of staff. Works cooperatively with the agency on-call staff in assuring that adequate staffing is provided at all times. Routinely meets with assigned staff, on an individual basis at least monthly to offer staff constructive feedback on their performance and encourage input into program plans and revisions. Attends group staff meetings to review progress, problems, methods, techniques, and schedules while facilitating the free exchange of ideas on a regular basis. Acts as a role model for staff via communication, interaction with the individuals and SOLVE techniques. Delegates authority appropriately. Trains supervisory personnel on the team on procedural and programmatic matters. Monitors staff development and performance. Provides additional training, support or counseling as is appropriate. Documents same in accordance with Amego guidelines and policies established by the Human Resource Department. Attends and participates in the following meetings: 1) Administrative Planning meetings, 2) Client-specific program planning meetings, 3) Family Group meetings, 4) Human Rights Committee Meetings and Peer Review Committee meeting upon request. Supervises the delivery of services at each program site. Ensures the maintenance of physical plant and licensing requirements at each program location. Provides support and supervision to program administrative staff. Ensures that all health related systems are in place and all guidelines are adhered to within the assigned cluster. Works cooperatively with the Director of Health Care Services in supervising the maintenance of all health related appointments and procedures. Reviews all Behavior Support Plans with the Vice President of Clinical Services as needed and makes modifications as necessary. Assists in the revision and or development of programs for assigned cluster. Reviews all residential incident reports and/or restraint reports and assures that they or the Program Coordinator transcribe these reports into any computerized state agency form such as HICIS within the regulatory guidelines. Reviews ISP/IEP plans with the appropriate administrators on a regular basis and assists the PC in making modifications when necessary. CLIENT SERVICES RESPONSIBILITIES: Assesses clients' strengths and needs and assists in developing ISP/IEP, based upon them. Monitors the progress of clients regarding set objectives. Assures that client health needs are addressed as needed and as scheduled. Works in conjunction with the Health Services department staff to insure that quality services are provided. Assures that client family(s) or guardian(s) are kept informed of son/daughter of relevant programmatic progress or concerns. Ensures that assigned Program Coordinators develop a professional relationship with families/guardians and DSS personnel. Works in conjunction with the Director of Social Services in all regards. Reviews and follows up on all incident reports and Accident/Injury Reports from staff. Communicates this information to the appropriate central office personnel with established agency timelines. Ensures the proper utilization of the Medical and Incident Alerts for Management. Participates in licensing or certification of the program site. Is responsible for their assigned cluster. Develops methodology for teaching specific objectives and long-term goals of clients. Prepares and/or monitors the following reports in a timely and professional manner: 1) Data keeping systems which provides documentation of progress toward IEP/ISP goals, 2) All agency client reports (i.e. medication log, clinical program book, etc.), 3) All financial records and or funds (i.e. Personal Needs accounts, Purchase Orders, Staff reimbursements, Check Requests), and 4) All required team records (i.e. team logs). Provides an organized, clutter free environment to assure a safe and harmonious living and/or working environment. Oversees that cleaning schedules are followed. Provides for consistent location of materials to enable all clients and staff are readily able to locate supplies. Replaces or assures the replacement of the same as needed. Stays within budget in order to provide adequate programming opportunities. PRIMARY DUTIES My Initials indicate that I understand and accept these duties as assigned. Please initial each box Ensures the development and implementation of the completed ISP for all assigned individuals in their assigned cluster. This includes ensuring that formally and informally all ISP's respond to needs, desires and interests of individuals. Ensure that all internal and external (DDS) guidelines are adhered to throughout the process. Provide support and supervision to all assigned Program Coordinators. Complete formal supervision at least monthly and Performance Appraisals at least annually. Tour and inspect assigned residential sites at least bi-weekly. Ensure that health, safety and cleanliness standards are maintained at all times at all assigned sites. Rectify any issues that jeopardize health and safety immediately. Work with the fiscal office in ensuring that all budgetary restraints are maintained for each site. Oversee all expenditures for the sites including staffing and other costs. Attend team meetings, case reviews and ISPs as often as possible. All stakeholders should be able to recognize your position as Program Director. The Program Director must have a pulse on each of the assigned sites. Work with Social Services to ensure that all families and guardians are supported by the assigned Program Coordinator. Ensure that all Policies and Procedures are followed, including weekly telephone checks by the Program Coordinator. Facilitate support services such as SSI, SSDI, SSA, Medicaid, Medicare, etc. Match supports and interventions to the unique needs of the individual. Ensure that all individual funds are maintained in accordance to Amego's Policies and Procedures on the subject. Work with Quality Assurance Department in ensuring that agency systems are in place and followed. This includes adherence to all Policies and Procedures for the agency. Conduct audits of the residences at least quarterly. Medical and Financial aspects for each program should be audited monthly. The PD is the point person for their cluster during licensing reviews. Participate in human resources functions per established procedures: recruit, interview, hire, orientate, train, supervise, appraise performance and recommend merit increases for staff. Supervision of all Program Coordinators should be at least monthly. Oversee staff work schedules for all assigned sites. Ensure adequate residential coverage at all times. Ensure that all budgetary constraints are recognized when developing staff schedules. Coordinate regular cluster reviews with assigned Program Coordinators; disseminate information and solicit input regarding events, progress, and problems of individuals and home; develop reasonable methods for problem-solving. Ensure that all staff receive monthly supervisions within their assigned cluster of homes. Meet with VP of Adult Services/VP of Children's Services regularly and as serious situations arise to discuss issues and to recommend solutions. Maintain required residence documentation: House and individual Logs, progress notes, service agreements, status agreements, semi-annual reviews, house records, receipts, documents, house correspondence and monthly reports, etc. Ensure that all regulatory requirements such as HCSIS are completed in the time frame outlined by DDS. Provide weekly on-call services on a rotational basis. Ensure that all individuals participate in social, leisure, educational and developmental activities each week. Weekly schedules may be developed to ensure this occurs. Most residential sites complete monthly schedules. Ensure that PC's are exploration all options for the individuals and sharing outcomes with families and/or guardians. Understand& advocate individuals' human rights, legal rights, administrative and financial issues. Use effective advocacy strategies to overcome challenges. Ensure well-balanced and nutritious meals, including individuals in the selection, purchase and preparation of grocery items for all assigned sites. Maintain cooperative communication with all stakeholders. Maintain good public relations with the community. Ensure that all PC's are maintaining good communication with families/guardians and DDS representatives. Attend in-services and other trainings. Identify areas for self-improvement, pursue necessary training/educational resources& share knowledge with others. Implement and maintain the standards, regulations and requirements of the DDS, DESE, DEEC, and other funding and licensing resources; participate in the annual licensing reviews or certification processes of the home; promptly implement any Plan of Action. Provide coverage to other Amego, Inc homes as assigned or as needed. Expectation is to modify weekly schedule so there are evening hours built in to observe residential sites during various hours of the evening to ensure proper programming is occurring. In addition, monthly overnight or early morning spot reviews will occur with homes within the assigned cluster. Maintains attendance and punctuality. Adheres to all policies and procedures relating to timekeeping. Perform other duties as assigned. The following list is defined to be other related duties important to the job assigned by the Vice President or COO:
Keywords: Amego, Attleboro , Program Director - Adult Services, Accounting, Auditing , Attleboro, Massachusetts
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