Banker I
Location: Ashland
Posted on: June 23, 2025
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Job Description:
Overview It is the responsibility of the Banker I to represent
Middlesex Savings Bank to the public and to their colleagues, and
to promote the Bank's core values and mission. They accomplish this
by focusing on the customer experience, operational excellence,
achievement of performance goals, solid decision making, and a
commitment to the success of the Bank and of their team. The Banker
I promotes strong customer relationships by conducting a wide array
of customer transactions, recommending products and services as
appropriate, and assisting customers with questions and problem
resolution. Responsibilities Customer Experience - Develops an
understanding of customers’ needs and expectations, and offers
products and services that address those needs and expectations.
Develops new business by establishing and growing customer
relationships, including utilization of business partners as
appropriate. The Banker I is proficient in all teller transactions,
opening of personal accounts, basic business accounts, and domestic
wire transfers, among other technical and people skills.
Operational Excellence - Ensures quality and accuracy of work. The
Banker I possesses a solid basic understanding of the Bank’s
digital products, as well as our other products and services, and
demonstrates sound technical knowledge. They stay informed of
alerts and other company communications. Performs all duties in
accordance with prescribed compliance, security and risk protocols.
Maintains proficiency in regulatory compliance. Complies with all
Bank policies including those pertaining to confidentiality, email,
and others. Teamwork - Is an engaged member of the branch team;
steps up as needed to accomplish team objectives. Supports the
branch supervisors in implementing Bank policies, procedures and
initiatives and creating a positive work environment. Credibility -
Follows through on tasks and assignments, manages time and
priorities effectively and demonstrates flexibility. Expresses
ideas well and clearly; uses professional written, verbal and
electronic communications. Supports branch, division and the Bank’s
strategic goals. Decision Making - Understands and complies with
Bank policies and procedures. Is aware of potential risks, and
alerts branch supervisors as appropriate. Makes decisions
dependably and consistently in alignment with the values and
standards of the Bank. Recognizes warning signs of fraud and
escalates appropriately. Miscellaneous - Performs functions, within
scope of authority and expertise, to provide the highest level of
service and responsiveness to customers and co-workers. Performs
other related and unrelated duties as required. Qualifications
Education High School Diploma or its equivalent is Required some
college Work Experience 6-12 months teller or similar customer
service-related experience within banking; or a recent graduate of
the Banker Trainee Program is Required Knowledge, Skills, and
Abilities Must possess knowledge of basic math principles and be
able to perform basic mathematical procedures. Demonstrated
customer service, sales, organizational, communication, and
interpersonal skills. Must possess strong attention to detail. Must
possess at least intermediate technology skills, including
knowledge of Microsoft Office. Must be able to work extended and
weekend hours. Scheduling and work location flexibility required.
Must be able to sit for extended periods of time. Must be able to
stand for extended periods of time and lift 25 pounds. Licenses and
Certifications Must attain designation of Notary Public within 6
months. Required PI272645582
Keywords: , Attleboro , Banker I, Accounting, Auditing , Ashland, Massachusetts
