Sr. Customer Experience Account Specialist
- Remote
Company: UNFI
Location: Providence
Posted on: May 4, 2024
|
|
Job Description:
Purpose: The Customer Experience Account Specialist Sr performs
duties specifically for top tier A level accounts, related to
promotional and new item process execution and provides
communication and analytical data for customers. High level tasks
include communicating customer specific promotions to internal
departments and maintaining up to date information for each
customer or chain. This role brings industry knowledge, exceptional
critical thinking skills, outstanding communication skills (verbal
and written), and a very high degree of business acumen to the
account team. The Customer Care Account Specialist Sr must execute
and prioritize in a very fast paced environment and often adapt to
changing customer needs with little notice. As a result, very
strong organizational, technical skills and attention to detail are
a must. Working daily with the Channel Account Manager, this role
provides critical service to top accounts.Job
Responsibilities:Partner with Account Management to maintain all
required information necessary to support customer requests and
initiatives.Partners with Account Management, Account Specialists,
and internal departments to resolve customer issues.Communicates
frequently with customers at a corporate or leadership level and
attends offsite customer or broker meetings as needed to support
the account.Oversees all day-to-day customer needs regarding
promotional, reporting, planned demand, and allocation support that
require immediate action or follow up.Manages the administrative
implementation of discontinued products and pack size changes with
the customer.Works with broker reps, vendors, customers, and
account management to establish new or promotional item selection
and executingnew item intros and promotional orders through UNFI
internal teams.Trouble shoots item discrepancies from file matches
as well as identifying and resolving technical requirements for
supplying the customer item and pricing data files. Communicate
with Account Management any issues surrounding order fulfillment
and delivery related to service level reporting in a timely
mannerReviews New Store Opening accounts within the UNFI business
systems, as well as those accounts that require special
handling.Ensure proper attributes, tables (i.e. discount sales
tables), and price structure is activated on each
account.Coordinates with outside sales reps (Channel Account
Manager or Reg l Sales Manager) to ensure that all initial opening
store information is correct and in place for the new store
opening.Manages the process of entering, communicating, and
monitoring allocation orders in a timely manner, ensuring proper
lead timesare met. Interfaces with purchasing to ensure adequate
inventory levels for the facilitation of large retail purchases and
opening store orders.Responsible for clear and thorough
communication with the routing and operations departments to
communicate impending largepurchases on opening store orders and
refill orders.Implements discounts from brokers and manufacturer
representatives for opening order discounts. Ensures that credits
are issuedwhen discounts are given.Acquires new store deal sheets
within the company-established guidelines and creates and maintains
the discounts for these deals.Creates ad-hoc spreadsheets that list
the New Store deals that have been authorized.Create, edit, and
maintain reports as required by the customer (sales, inventory,
performance)Demonstrate knowledge of UNFI services offered
resources, policies, and publications.Job Requirements:Education/
Certifications: (Required & Preferred)Bachelor s Degree preferred
or equivalent related training and experience.Five (5) years
customer experience related experience is required.Demonstrated
knowledge of UNFI services offered resources, policies, and
publications.Experience prioritizing and/or manage time, projects,
records etc.Must have experience servicing high profile accounts
and the practices and procedures specific to the required
tasks.Analytical background in consumer-packaged goods distribution
and/or category management preferred.Proficient in analytics and
reporting.Proficient in Microsoft office Applications including
Excel, Word, and Outlook.All qualified applicants will receive
consideration for employment without regard to race, color, age,
religion, sex, sexual orientation, gender identity or expression,
national origin, disability, or protected veteran status. UNFI is
an Equal Opportunity employer committed to creating an inclusive
and respectful environment for all. - M/F/Veteran/Disability.
VEVRAA Federal Contractor.
Keywords: UNFI, Attleboro , Sr. Customer Experience Account Specialist
- Remote, Other , Providence, Massachusetts
Click
here to apply!
|